Send us your support queries day and night. We’ll review all of your questions and get straight back with help as soon as possible.
We’re always ready to respond to your support queries. Most days you can expect a response within 24 hours, but often it’ll only take minutes.
All of our products and services comes with lifetime support. So should you have a problem tomorrow or 2 years from now, you’re always covered.
Before Contacting us Directly
95% of all problems can be resolved without support by taking a deep breath and going all things through thoroughly. We’re always ready to help you with your problems, but to save time on both sides, we ask that you please follow some of the simple guidelines provided here, in order to resolve your problem the fastest. If our suggestions does not solve your problem, please don’t hesitate to contact us.
Update All Software
Make sure all of your software are running the most recent versions and are all up to date. This includes your operative system as well.
Fully Reboot System
Make a complete system reboot. Shut down your system properly and make sure that the power is not disconnected during shutdown.
Make sure that files you are trying to open are compatible with the programs and operative system your are currently using.
Business Card Solutions
How Do I Change The Text?
To change the text in your business card template, simply select the Text Tool in Photoshop (Shorcut: T) and click on any text element that you would like to edit.
Photoshop Says Fonts Are Missing?
You’ll need to install all fonts used in the business card template before you can edit the elements. The complete list of fonts and their download links are provided in the help file, included in your download.
How Do I Change the QR Code?
Some of our business card templates include a QR code. To make your own QR code, simply make a Google search for “QR code generator”, then select a site that provides free QR codes and have your very own code made. Now, in Photoshop, double click the thumbnail on the QR code layer to open the smart object, delete the sample layer and insert your own QR code.
How Do I Insert My Artwork?
To insert your own artwork into one of our mock-ups, simply open up the file in Photoshop, double click the thumbnail of the indicated smart-layer and insert your own content.
Photoshop Won't Open The Item?
If you’re having trouble opening the item in Photoshop, please make sure that you have the latest version of Photoshop installed and fully updated.
I've Opened the Item, But Nothing is Showing?
Don’t worry! If you don’t see anything when opening an item, chances are that we have hidden all layers to save space. Simply make all layers visible by click the “Eye” icon to the left of all layers.
I Can't Stop Looking at My New Item!
Yeah, we know our items are eye-candy and can be hard to let go, but don’t worry. This is a perfectly normal side effect of great design from Lucas Alexander.
Photoshop Won't Open a File?
If you’re having trouble opening the item in Photoshop, please make sure that you have the latest version of Photoshop installed and fully updated. If everything else fails, please make a full reboot and try again.
Nothing is Working!
If everything seems to be broken, take a deep breath and follow our 3 steps above. In most cases these steps solves your problems, but if not; don’t hesitate to contact our support. We’ll get you back on track in no time!