Frequently Asked Questions

We’ve collected a bunch of our most frequently asked questions from our support. Hopefully this list helps you find a solutions to your problem.

If you’re having trouble or your questions were not answered by this F.A.Q., don’t hesitate to contact us straight away!

Who are You?

We’re Lucas Alexander. You can read everything about us right here.

What is a Full Stack Developer?

A full stack developer is someone who has great skills in all areas of development. A full stack developer can not only design a website, he also knows how to program it from start to finish; but the skill set doesn’t end here. Full stack developers also knows how to manage servers, what needs to be done in order to maintain them and keep everything safe and secure. Also, a full stack developer knows the hardware side of the servers as well, enabling them to make hardware changes and set up hardware to suit specific needs. And we’re not even done yet; because a full stack developer also knows about networking. Not only the physical part of networking, but also network management or administration.

Summed up, a full stack developer knows every step of development from networking and hardware to design, server setup, programming and maintenance.

What Does a Visual Artist Do?

A visual artist is many things nowadays. In our case, we don’t just do print design, web design or photography, but we combine our skills and expertise in all these areas, and that to us; is what makes a great visual artist.

How Much Does Custom Work Cost?

There is only one simple answer to this; it depends. Every client has their own needs and every project is different. That being said, if you’re looking for a some awesome custom work, we’re always awaiting your email. Don’t hesitate a moment before going to our contact page, and sending us an email with the details about your dream project. We’ll get back to you as soon as possible with a proposal on your project.

Is There Anything You Can't Do?

Nah, not really. At Lucas Alexander, everything can be done. We’re always excited to get our hands on new projects and innovating in areas where no one has been before.

Is My Licence Transferable?

Generally, your licence is not transferable. The exception is if you are a freelancer using the item for an end product for one client, or if you sell the single instance of an end product, such as a business card. In those cases, point the client or buyer to the licence terms and delete the item from your computer.

Where do I Buy an Extended Licence?

If you’re interested in an extended licence on any of our products, please contact us straight away for pricing.

24/7 Email Support

Send us your support queries day and night. We’ll review all of your questions and get straight back with help as soon as possible.

Fast Response

We’re always ready to respond to your support queries. Most days you can expect a response within 24 hours, but often it’ll only take minutes.

Lifetime Support

All of our products and services comes with lifetime support. So should you have a problem tomorrow or 2 years from now, you’re always covered.